Webzi Contact Channels

Webzi Contact Channels

At Webzi we provide you with multiple contact channels, so you can always reach us in the fastest and most convenient way according to your needs.

Below we explain all available methods, how they work, and which one is recommended for each case.

πŸ’¬ Live chat from webzi.mx (Support and Sales)

From any page on webzi.app (for example: /web-hosting, /domains, /email, etc.) you can easily start a live chat.

How does it work?

  • The chat button is available directly on the website:

  • When starting the chat, you can choose the contact method and department:

    • πŸ›  Technical Support

    • πŸ’Ό Sales

NotesRemember to have your Support PIN ready: For Technical Support assistance, a support PIN will be requested, which is automatically generated when you log in to MyWebzi
Info
Chat is generally ideal for quick inquiries and general questions. If you want to report a problem, it would be best to go to our Help Center in MyWebzi.

πŸ†˜ Help Center in MyWebzi

When you log in to my.webzi.mx, you will have access to our Help Center, identified by the help icon in the lower right corner.


What can you do from the Help Center?

From this center you can:

  • πŸ“š Browse our Knowledge Base

  • 🎫 Create and track support tickets

  • πŸ’¬ Start a chat with Support or Sales

  • πŸ“ž Request or start support calls

  • πŸ” Check the status of your requests

  • ⚑ Centralize all your communication with Webzi in one place

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The Help Center is the most complete and recommended method for active customers. Ideal for reporting a problem.

πŸ“ž Calls from the website (PC or mobile)

From the support widget on webzi.mx you can also:

  • Start a direct call

  • Works on both computers and mobile devices

  • No additional installation required

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Ideal for quick inquiries or when you prefer voice support.

πŸ“§ Email support (Tickets)

You can also contact us by email depending on the type of request:

What happens when you send an email?

  • A support ticket is automatically generated

  • You will receive an immediate email with your report number

  • You can view and reply to the ticket from the Help Center or by directly replying to the email

πŸ“± WhatsApp and Telegram

If you find it more convenient, you can also contact us through instant messaging:

These channels are available for both Technical Support and Sales

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Recommended for quick inquiries, light follow-ups, or when you don't have immediate access to a computer.

☎️ Webzi Call Center

For those who prefer traditional methods, we offer direct phone support:

  • πŸ“ž Phone: (55) 8526 2735

  • πŸ•˜ Hours: Monday to Friday, from 9:00 AM to 10:00 PM


Through whichever method you prefer, we're here to help!

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